Welcome to the FAQ section of UTV Golf Cart. Here you’ll find answers to common questions about orders, shipping, payments, returns, and more.
General Questions
What does UTV Golf Cart sell?
We offer UTVs, golf carts, and a wide range of compatible accessories designed for durability, performance, and everyday use.
Where are you located?
We are based in the United States:
3752 Condit Rd, Sunbury, OH 43074, United States
How can I contact customer support?
You can reach us using the details below:
- Phone: +1 440-367-7637
- Email: info@utvgolfcart.shop
- Working Hours: Monday – Saturday, 9:00 AM – 6:30 PM
Orders & Payments
What payment methods do you accept?
We accept secure payments via:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
All transactions are processed in USD.
When will my order be processed?
Orders are typically processed within 1–3 business days after payment confirmation.
Can I cancel my order?
Orders can be canceled before they are processed or shipped. Once shipped, cancellations are not possible and the return process must be followed.
Shipping & Delivery
Do you offer free shipping?
Yes, we offer free shipping within the United States on all orders.
How long does delivery take?
- Order Handling Time: 1–3 business days
- Estimated Transit Time: 7–10 business days
Delivery times may vary depending on location and carrier conditions.
Do you provide order tracking?
Yes, tracking details will be provided once your order has been shipped (if available).
Returns & Refunds
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unused, in original condition, and in original packaging.
How do I request a return?
Email us at info@utvgolfcart.shop with:
- Your order number
- Reason for return
- Photos (if applicable)
When will I receive my refund?
After we receive and inspect the returned item, approved refunds are issued to the original payment method within 7 business days. Processing time may vary depending on your bank or card provider.
Product & Compatibility
How do I know if a product fits my UTV or golf cart?
Please review the product description carefully before purchasing. If you’re unsure, contact our support team and we’ll help verify compatibility.
Do your products come with a warranty?
Warranty coverage may vary by product. Please refer to the individual product page or contact us for specific warranty details.
Security & Privacy
Is my payment information secure?
Yes. All payments are processed through trusted and secure payment gateways. We do not store your full card details.
Do you protect customer data?
Yes, we follow industry-standard practices to safeguard your personal information. Please review our Privacy Policy for full details.
Still Need Help?
If your question isn’t answered here, feel free to contact us:
UTV Golf Cart
📍 3752 Condit Rd, Sunbury, OH 43074, United States
📞 +1 440-367-7637
📧 info@utvgolfcart.shop
🕘 Monday – Saturday, 9:00 AM – 6:30 PM
We’re always happy to assist you.