At UTV Golf Cart, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns and refunds are accepted for purchases made on https://utvgolfcart.shop/.
By placing an order on our website, you agree to the terms outlined below.
General Information
- Store Name: UTV Golf Cart
- Selling Country: United States
- Physical Address: 3752 Condit Rd, Sunbury, OH 43074, United States
- Phone: +1 440-367-7637
- Email: info@utvgolfcart.shop
- Working Hours: Monday – Saturday, 9:00 AM – 6:30 PM
Return Policy (30 Days)
We offer a 30-day return policy.
You have 30 days from the date you receive your order to request a return if you are not satisfied with your UTV, golf cart, or accessories.
To be eligible for a return:
- The item must be unused and in the same condition as received
- The item must be in its original packaging
- Proof of purchase (order number or receipt) is required
Non-Returnable Items
The following items are not eligible for return:
- Items that show signs of use, damage, or alteration
- Items returned without original packaging
- Items returned after the 30-day return period
How to Start a Return
To initiate a return, please contact us at info@utvgolfcart.shop and include:
- Your order number
- Reason for return
- Photos of the item (if applicable)
Returns sent without prior approval may not be accepted.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Shipping charges (if any) are non-refundable
- We recommend using a trackable shipping service for returns
Refund Policy
Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.
If your refund is approved:
- The refund will be processed to your original payment method
- Refunds are issued within 7 business days after approval
- Your bank or credit card provider may take additional time to post the refund
You will not incur any fees for the reimbursement.
Late or Missing Refunds
If you have not received your refund after approval:
- First, check your bank account or payment provider
- Then, contact your credit card company or bank
- If the issue persists, contact us at info@utvgolfcart.shop
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the issue
We will resolve the issue promptly with a replacement or refund, depending on availability.
Cancellations
Orders may be canceled before they are processed or shipped.
Once an order has been shipped, it cannot be canceled and must follow the return process.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
UTV Golf Cart
📍 3752 Condit Rd, Sunbury, OH 43074, United States
📞 +1 440-367-7637
📧 info@utvgolfcart.shop
🕘 Monday – Saturday, 9:00 AM – 6:30 PM